OVERVIEW

This website is operated by Giovanni Enterprises Limited trading as Florence & May. Throughout the site, the terms "we", "us" and "our" refer to Florence & May. Florence & May makes this website available to you, including all information, tools and services available here, on the condition that you accept all terms, policies and notices set out here.

By visiting our website and/or purchasing from us, you engage in our "Service" and agree to be bound by these terms and conditions ("Terms"), including any additional terms, policies and notices referenced here or accessible by hyperlink. These Terms apply to all users of the website, including without limitation visitors, sellers, customers, merchants and content providers.

Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all of them, you may not access the website or use the Service.

Any new features or tools added to the current store will also be subject to these Terms. You can review the most current version at any time on this page. We reserve the right to update, change or replace any part of these Terms.

SECTION 1 – ONLINE TERMS

By agreeing to these Terms, you confirm that you are at least the age of majority in your state or territory of residence. If minors in your care use this website, they do so under your responsibility and supervision.

You may not use our products for any illegal or unauthorised purpose, and you must not, in using the Service, breach any laws applicable to you (including copyright laws). You must not transmit any worms, viruses or code of a destructive nature. A breach of any of these Terms will result in the immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone, at any time, for any reason.

You acknowledge that your content (excluding credit card information) may be transferred unencrypted and may involve (a) transmissions over various networks and (b) changes to conform to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our express written permission.

Headings used in these Terms are for convenience only and will not limit or affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is for general information only and should not be relied upon as the sole basis for making decisions. Any reliance on this material is at your own risk.

This site may contain certain historical information, which is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change. We reserve the right to modify or discontinue the Service (or any part of it) at any time without notice. We will not be liable to you or any third party for any modification, price change, suspension or discontinuance of the Service.

Formation of contract: the display of products in the online store is not a legally binding offer but an invitation to treat (a non-binding online catalogue). By clicking the "Buy" / "Checkout" button, you make an offer to enter into a contract of sale. An automated email confirming receipt of your order is sent immediately after you place it; this confirmation email does not constitute acceptance of your order. A binding contract is formed when we dispatch the goods to you.

SECTION 4A – RETURNS, REFUNDS AND YOUR CONSUMER RIGHTS (AUSTRALIA)

Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy you have under the Australian Consumer Law that cannot be excluded, restricted or modified by agreement.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Where goods are faulty, not as described, or not fit for their stated purpose, we cover the cost of return.

In addition to your rights under the Australian Consumer Law, we offer a voluntary 30-day change-of-mind returns policy. You may return eligible items within 30 days of delivery, provided they are unworn, unused and in their original condition and packaging. For change-of-mind returns, you are responsible for the cost of return shipping, which is not refunded.

Refunds are processed to your original payment method within [e.g. 5–10] business days of us receiving and inspecting the returned item. Full details are set out in our Refund Policy.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online and in limited quantities, and may only be returned or exchanged in accordance with our Refund Policy.

We have made every effort to display the colours and images of our products as accurately as possible. We cannot guarantee that your screen's display of any colour will be accurate.

We reserve the right to limit the sale of our products or services to any person, geographic region or jurisdiction. All product descriptions and prices are subject to change at any time without notice, at our sole discretion.

Our products are shipped from our international distribution centres. Where any import duties, taxes or GST apply to your order, these will be handled in accordance with Australian law; any charges that are the customer's responsibility will be made clear before you complete your purchase.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may, at our sole discretion, limit or cancel quantities purchased per person, per household or per order. If we change or cancel an order, we will attempt to notify you via the email and/or billing address or phone number provided at the time of order.

You agree to provide current, complete and accurate purchase and account information for all purchases. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed. Further details are set out in our Refund Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we have no control or input. You acknowledge that we provide access to such tools "as is" and "as available", without warranties, representations or conditions of any kind, and without any endorsement. Any use of optional tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third parties. Third-party links on this site may direct you to websites not affiliated with us. We are not responsible for examining or evaluating their content and are not liable for any third-party materials or websites. Complaints, claims or questions regarding third-party products should be directed to the third party.

SECTION 9 – COMMENTS, FEEDBACK AND OTHER USER CONTENT

If you send us creative ideas, suggestions or other materials, you agree that we may edit, copy, publish, distribute, translate and otherwise use them at any time, without restriction or compensation.

We reserve the right to monitor, edit or remove content we consider unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes intellectual property rights or these Terms.

You are solely responsible for your comments and their accuracy.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy, which you can view at florence-may.com. We handle personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times or availability. We reserve the right to correct any errors, change information or cancel orders at any time without prior notice.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to promote illegal activity; (c) to violate any laws or regulations; (d) to infringe intellectual property rights; (e) to harass, discriminate against or defame; (f) to submit false information; (g) to distribute malware; (h) to collect others' personal information; (i) for spam or phishing; (j) for any obscene or immoral purpose; or (k) to circumvent security features. We reserve the right to terminate your use of the Service for breaching any of these.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee that your use of our Service will be uninterrupted, secure or error-free. You agree that we may discontinue the Service at any time without notice.

The Service is provided "as is" and "as available". Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy conferred on you by the Australian Consumer Law or any other applicable law that cannot lawfully be excluded. To the extent permitted by law, our liability for a failure to comply with a consumer guarantee is limited to the resupply of the goods or the cost of resupply.

SECTION 14 – INDEMNIFICATION

You agree to indemnify Florence & May and its related entities and staff from any third-party claim arising out of your breach of these Terms or of any law, to the extent permitted by law.

SECTION 15 – SEVERABILITY

If any provision of these Terms is found to be unlawful or unenforceable, that provision is severable and does not affect the validity and enforceability of the remaining provisions.

SECTION 16 – TERMINATION

These Terms are effective until terminated by either you or us. You may terminate by ceasing to use the Service. We may terminate at any time without notice if you breach these Terms.

SECTION 17 – ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us and supersede any prior agreements.

SECTION 18 – GOVERNING LAW

These Terms and any separate agreements whereby we provide you services are entered into by Giovanni Enterprises Limited, trading as Florence & May. These Terms are governed by the laws of Hong Kong. However, nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy available to you under the Australian Consumer Law where that law applies to your purchase, and which cannot lawfully be excluded, restricted or modified by agreement.

SECTION 19 – CHANGES TO TERMS

We reserve the right to update or change these Terms at any time. Your continued use of the website constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about these Terms can be sent to: support@florence-may.com