Delivery time & transparency

While we work with local delivery partners for final delivery within Australia, our products are shipped directly from our international distribution centres so we can offer you the best possible prices.

• Processing time: 1–3 business days.
• Estimated delivery time: 7–14 business days.

By placing your order, you agree to these delivery times.

Estimated delivery times

After you place your order, processing takes 1 to 3 business days. Orders placed on Friday afternoon or over the weekend are processed the next business day. Once processed and dispatched, estimated delivery is 7 to 14 business days. If you have any questions about your delivery, contact our customer service at support@florence-may.com.

Placing an order

Placing an order with Florence & May is as simple as possible. On the product page, add your chosen item to your cart using the "Add to Cart" button. Check you've selected the correct options (colour, size, etc.) and click "Checkout". Enter your contact and address details correctly, then continue through shipping to payment.

Payment methods

At florence-may.com, all payment options are protected by SSL encryption for a secure payment environment. Available payment methods:

• Credit card (American Express, Mastercard, Maestro, Visa)
• Apple Pay
• Google Pay
• Shop Pay

Select your payment method and click "Complete order". You'll be directed to the payment platform; follow the instructions to finish your purchase. If you run into any problems, contact us.

Shipping costs

Shipping is free on all orders. We charge no shipping fees and require no minimum order value.

Delivery of your order

Our products are shipped from our international distribution centres. We process and dispatch your order within the timeframes above. If an unexpected delay occurs, we'll let you know by email. You can track your order any time via "Track your order" or contact our customer service.

Faulty or incorrect items

Where an item is faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement or refund under the Australian Consumer Law, and we cover the cost of return. Full details are in our Returns & Refund Policy.