Please note: we do not offer free returns — the cost of return shipping is the customer's responsibility (except where an item is faulty or not as described; see below).

Your rights under the Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have goods repaired or replaced if they fail to be of acceptable quality and the failure does not amount to a major failure. Where an item is faulty, not as described, or not fit for its stated purpose, we cover the cost of return.

Can I return my order? (change of mind)

Yes. In addition to your rights above, we offer a voluntary 30-day change-of-mind return. You may return your order within 30 days of receiving it, provided that:

• The item is returned in original condition, including all parts, accessories and original packaging.
• The item shows no damage from misuse or negligence.
• For hygiene reasons, sealed items (e.g. swimwear and underwear) can only be returned if the seal has not been removed.

You do not need to give a reason for a change-of-mind return. For change-of-mind returns, you pay the return shipping, and it is not refunded. We confirm processing of your return within 7 business days of receiving the goods. Florence & May reserves the right to decline returned items showing signs of wear or damage that are not our responsibility.

How do I return my order?

Email support@florence-may.com with:

• Order number
• Reason for return (optional)
• Full name
• Address
• For damaged items: a photo of the product

Important: do not send your return to the sender's address on the parcel. Once we have reviewed and approved your request, we will confirm the correct return address by email.

What happens after we receive your return

• We refund to the same payment method you used.
• We process refunds within 5-10 business days of receiving and inspecting the item. We may withhold the refund until we receive the goods or you provide proof of return.
• For change-of-mind returns, standard shipping is refunded but you bear the return postage; any extra cost of a premium delivery option you chose is not refunded.

Delivery and processing time

Our products are shipped from our international distribution centres. Please allow a processing time of 1–3 business days and an estimated delivery time of 7–14 business days. Once an order is on its way it cannot be cancelled; after you receive it, you may use your return rights. We recommend keeping proof of postage for your return so we can process your refund faster.

Return address

Please do not send returns to the sender's address on the parcel. Once your return request has been reviewed and approved, Florence & May will confirm the following return address:

SKYE (Ref. SNG092711)
No. 160 Nijiayan Road
Jiangbei District
Ningbo, Zhejiang 315000
China
Phone: +86 177 5823 1352

Please wait for our email approval before sending your parcel.